FAQ - Thendara Trains

Questions about some of trains, stations, or events? Please refer to the below FAQs. Have other questions? Contact Us.

  • Chevron down Refund & Conditions Of Sale Policy
  • The Adirondack Scenic Railroad does not offer refunds. You assume all risk and danger incidental to the train ride, event, or performance whether occurring prior to, during, or after said trip. You assume all risk and danger of injury and you agree that the management, its agents, and the performers are not responsible or liable for any injuries resulting from such causes.

    No alcohol, drugs, or weapons allowed. You hereby consent to the reasonable search for alcoholic beverages, drugs, or weapons. You further consent to the use of your image or likeness incidental to any display, transmission, or reproduction of the event. Management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with the terms and conditions herein.

  • Chevron down Wheelchair Accessibility Policy
  • Please be advised that most of our trips are wheelchair accessible for standard size chairs. Some stations and stops do not have wheelchair lifts. Please see the train’s individual page you are interested in for more information. The maximum door opening width is 26 inches wide. Please make sure to measure your wheelchair before you make a reservation.

    If you have any questions or would like to reserve wheelchair seating, please contact the office toll-free at 1-800-819-2291. Restrooms on the train are not accessible, but there are accessible restrooms in all of our stations.

  • Chevron down Thendara to Otter Lake
  • Is this a round trip?

    Yes, this is a round trip.

    How long is the train ride?

    The train ride is approximately an hour and a half round trip.

    Where is Remsen?

    Remsen, NY is a small town just north of Utica, NY.

    I have some mobility concerns, is this trip handicapped friendly?

    Please be advised this trip is wheelchair accessible for standard size chairs. The maximum door opening width is 26 inches wide. Please make sure to measure your wheelchair before you make a reservation. If you have any questions or would like to reserve wheelchair seating, please contact the office toll-free at 1-800-819-2291.

    Restrooms on the train are not wheelchair accessible, however there are wheelchair accessible restrooms in all of our stations.

  • Chevron down Rail & Cruise
  • Does the train take us to the boat?

    No, Adirondack Scenic Railroad will provide a shuttle that will take you to Old Forge Lake Cruises, which is located 2 miles north of the station on route 28, across from Enchanted Forest.

    What is Old Forge Lake Cruises address? What is their telephone number?

    Old Forge Lake Cruises
    116 Steamboat Landing
    Across from Water Safari/Calypso’s Cove
    Old Forge, NY 13420
    315-369-6473

    Does the train bring me back to the station?

    Yes, all trips are round trips, with the exception of the Bike & Rail trip. The Bike & Rail drops you off at a trailhead in Big Moose or at Carter Station where you can bike back to the station.

    Does the train have restrooms?

    Yes, the train and station both have restrooms. Restrooms on the train may not be handicapped accessible.

    Is the train wheelchair-accessible?

    Yes. If you are bringing a wheelchair, we request that you come in a standard size wheelchair (not a large scooter) and that you notify us of any special travel needs when you make your reservations. Please arrive half an hour prior to train departure to allow extra time for boarding.

    Does the train sell food on board?

    Yes, there is a cafe car on board. All trains going to Big Moose do stop at the Big Moose Station restaurant.

    Do you sell food at the station?

    No. Although the station sells bottles of water and candy bars, the gift shop primarily carries Adirondack Railroad souvenirs and toys.

    Do you still run if it is raining?

    Yes, the train does run in the rain and all cars, including the open air car, are covered.

    Can I bring alcohol on the train?

    No, sorry but we do sell beer and wine our of our cafe car.

    Do you an ATM?

    No, there is no ATM at the station. Both our gift shop and ticket window are able to accept credit and debit cards.

  • Chevron down Fall Foliage Train
  • How long is the train ride?

    The train ride is approximately an hour and a half round trip.

    Does the train bring me back to the station?

    Yes, all trips are round trips, with the exception of the Bike & Rail trip. The Bike & Rail drops you off at a trailhead in Big Moose or at Carter Station where you can bike back to the station.

    Does the train have restrooms?

    Yes, the train and station both have restrooms. Restrooms on the train may not be handicapped accessible.

    Is the train wheelchair-accessible?

    Yes. If you are bringing a wheelchair, we request that you come in a standard size wheelchair (not a large scooter) and that you notify us of any special travel needs when you make your reservations. Please arrive earlier than the regularly recommended, half an hour prior to train departure to allow for extra time boarding.

    Does the train sell food on board?

    Yes, there is a Cafè Car on board. All trains going to Big Moose do stop at the Big Moose Station restaurant.

    Do you sell food at the Thendara Station?

    No. Although the station sells bottles of water and candy bars, the gift shop primarily carries Adirondack Railroad souvenirs and toys.

    Do you still run if it is raining?

    Yes, the train does run in the rain and all cars, including the open air car, are covered.

    Can I bring alcohol on the train?

    No, sorry but we do sell beer and wine our of our Cafè Car.

    Do you have an ATM?

    No, there is no ATM at the station. Both our gift shop and ticket window are able to accept credit and debit cards.

  • Chevron down Thendara to Big Moose
  • Does the train bring me back to the station?

    Yes, all trips are round trips, with the exception of the Bike & Rail trip. The Bike & Rail drops you off at a trailhead in Big Moose or at Carter Station where you can bike back to the station.

    Does the train have restrooms?

    Yes, the train and station both have restrooms. Restrooms on the train may not be handicapped accessible.

    Is the train wheelchair-accessible?

    Yes. If you are bringing a wheelchair, we request that you come in a standard size wheelchair (not a large scooter) and that you notify us of any special travel needs when you make your reservations. Please arrive earlier than the regularly recommended, half an hour prior to train departure to allow for extra time boarding.

    Does the train sell food on board?

    Yes, there is a Cafè Car on board. All trains going to Big Moose do stop at the Big Moose Station restaurant.

    Do you sell food at the Thendara Station?

    No. Although the station sells bottles of water and candy bars, the gift shop primarily carries Adirondack Railroad souvenirs and toys.

    Do you still run if it is raining?

    Yes, the train does run in the rain and all cars, including the open air car, are covered.

    Can I bring alcohol on the train?

    No, sorry but we do sell beer and wine our of our Cafè Car.

    Do you have an ATM?

    No, there is no ATM at the station. Both our gift shop and ticket window are able to accept credit and debit cards.

  • Chevron down Pumpkin Train
  • How long is the train ride?

    The train ride is approximately an hour and a half round trip.

    Does the train bring me back to the station?

    Yes, all trips are round trips, with the exception of the Bike & Rail trip. The Bike & Rail drops you off at a trailhead in Big Moose or at Carter Station where you can bike back to the station.

    Does the train have restrooms?

    Yes, the train and station both have restrooms. Restrooms on the train may not be handicapped accessible.

    Is the train wheelchair-accessible?

    Yes. If you are bringing a wheelchair, we request that you come in a standard size wheelchair (not a large scooter) and that you notify us of any special travel needs when you make your reservations. Please arrive earlier than the regularly recommended, half an hour prior to train departure to allow for extra time boarding.

    Does the train sell food on board?

    Yes, there is a Cafè Car on board. All trains going to Big Moose do stop at the Big Moose Station restaurant.

    Do you sell food at the Thendara Station?

    No. Although the station sells bottles of water and candy bars, the gift shop primarily carries Adirondack Railroad souvenirs and toys.

    Do you still run if it is raining?

    Yes, the train does run in the rain and all cars, including the open air car, are covered.

    Can I bring alcohol on the train?

    No, sorry but we do sell beer and wine our of our Cafè Car.

    Do you have an ATM?

    No, there is no ATM at the station. Both our gift shop and ticket window are able to accept credit and debit cards.

  • Chevron down Santa Train
  • How long is the train ride?

    The train ride is approximately an hour and a half round trip.

    Does the train bring me back to the station?

    Yes, all trips are round trips, with the exception of the Bike & Rail trip. The Bike & Rail drops you off at a trailhead in Big Moose or at Carter Station where you can bike back to the station.

    Does the train have restrooms?

    Yes, the train and station both have restrooms. Restrooms on the train may not be handicapped accessible.

    Is the train wheelchair-accessible?

    Yes. If you are bringing a wheelchair, we request that you come in a standard size wheelchair (not a large scooter) and that you notify us of any special travel needs when you make your reservations. Please arrive earlier than the regularly recommended, half an hour prior to train departure to allow for extra time boarding.

    Does the train sell food on board?

    Yes, there is a Cafè Car on board. All trains going to Big Moose do stop at the Big Moose Station restaurant.

    Do you sell food at the Thendara Station?

    No. Although the station sells bottles of water and candy bars, the gift shop primarily carries Adirondack Railroad souvenirs and toys.

    Do you still run if it is raining?

    Yes, the train does run in the rain and all cars, including the open air car, are covered.

    Can I bring alcohol on the train?

    No, sorry but we do sell beer and wine our of our Cafè Car.

    Do you have an ATM?

    No, there is no ATM at the station. Both our gift shop and ticket window are able to accept credit and debit cards.

  • Chevron down Tour Group / Large Group Booking Policy (25+ people)
    • A 25 % deposit is due to hold any seat at the time of booking.
    • Refunds are allowed fully or partially up to 45 days prior to the departure date.
    • The remaining balance is due 45 days prior to the departure date, after which no refunds will be issued.
    • Additional seats may be added up to the departure date, subject to availability.  They must be paid for in full on the day that they are added.

    Policy implemented 4/5/19

    Policy revised 4/12/19